To get a king bed we had to pay 50.00 a night more to “upgrade” to a suite. Upon finally checking in (with ONE human at the counter by then) our RESERVED king bed would not be honoured. We checked our bags and returned a few times over 3+ hours for the lineup to finally be decent. The lineup to checkin was literally out the door with only 4 humans at the counter and about 12 self help kiosks also with a massive lineup. FYI if you also need hot water the manager told me that they do not provide that because it's a fire hazard.

Instead of fixing the problem in the room they just completely ignored me. When I complained desiree told me just to call the corporate and when I called the corporate I was told that the only way they can solve this is they will waive early check out fee and for me to book a room at a different hotel like rio! And pay an additional $55 fee. The room's temperature is extremely hot because of the heater. I waited in line to be seen by guest service's because I needed a disposable toothbrush (I don't mind paying) but after waiting for over an hour I was told to go back to the line because the priority is check in.

Complained about is but the manager desiree just laughed about it. Phones in the room is only there for display. I requested for handicap access but wasn't honored. Will definitely stay in a hotel with a NON smoking casino next time. One of the hotel reps also couldn't tell us what it was for besides the gym. Then of course there is the mandatory resort fee of $43+ which we are still not sure what it's for, but I guess most hotels are charging a resort fee. A medium coffee can be had for $1.79 at nearby McDonald's. A kiosk in the hotel was selling muffins or croissants for $6 each. No coffee pot in the room - not sure if that is standard in Vegas. This odor was quite prevalent around the elevators in the lobby. There was an odor of some kind of spray which might be trying to mask other smells. When renos were done in the bathroom, the extremely old and worn out cabinet was kept for the sink.

However, if we wait and check in at 3:00 there would be no additional cost if a room was available at that time. If we checked in then it would cost extra.

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